SCREEN PRINTING:

What do I need to place an order?

To place an order with Excel you need to send a Purchase Order with all information needed. Please click here to obtain a copy of our order entry requirements.

What is the minimum order?

Minimum order is 24 pcs. Time to time and depending on the type of job at hand, we can process small orders. please contact us in advance.

How long do you keep the screens on file?

Excel does not keep any screens at all. Once your order has been completed, we reclaim all screens. If you have a re-order with the same exact screens previously used, the re-setup charge applies to each screen.

Excel will keep your artwork on file indefinetly.

How do I know what extra charges are needed for other items besides t/shirts?

Fleece material (Sweatshirts, sweatpants, hoodies) - there is an additional $0.10 charge per location / per piece.

Any type of Headwear has a $ 0.10 upcharge per piece.

Also, nylon material is printed using nylon specific inks and there is an extra charge of $ 0.50 per location/per piece.

Excel never charges anything extra for sleeve imprints, pocket imprints or leg imprints

Any other type of material or specialty item has an upcharge of $0.50 per piece/per location.

Do I need to order extra pieces to cover for spoilage?

Misprint allowance is 2% - This is the standard in our industry. Excel's rate is around 0.25% misprint rate.
If you or your customer is in need of exact quantities, we request that extra shirts are ordered to cover any misprinted items. Please always mention if exact quantities are needed. Any un-used items will be returned.

What is the normal turn around time for my job?

Regular turnaround time is 5 to 7 business days. For larger quantities we ask you to please contact your account representative and give your order details and a production time will be given to you based on our schedule and job load.

Do you offer rush service?

Yes we do.

Excel normal production time varies depending on the season – normal production time is 5 to 7 business days. Excel offers rush service. Please consider these charges carefully:

· Next Day service - 100% / up to 5,000 impressions

· 2 Day Service - 75% - up to 10,000 impressions

· 3 day service - 50% - up to 20,000 impressions

· Please call for production time above 3 days - you may not have to pay rush charges.

Can I see a proof of my order prior to being printed?

We normally process your order proofs via an E-proof - a PDF or Jpeg file with all the specifics about your order.

If you require an actual pre-production sample, charges will apply as follow:

* Screen charges plus

* Up to 3 colors - $40.00 for 1st. location / $ 20.00 per each additional location

* 4 colors & Up - $75.00 for 1st. location/ $ 20.00 per each additional location

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EMBROIDERY FAQ's:

How do I get a stitch count?

Please use the stitch count template available here.
Please note... THIS WILL NOT give you an accurate count but it will help you get really close to the final count of your design once it is digitized.

Can I provide my own digitized tapes?

Yes.... we do accept customer provided digitized tapes. We only accept DST files.
Excel is not responsible for any flaws that result from customer supplied digitized files.
We can edit DST tapes up to no more than 10%. Anything above that will require a new digitized file from you.

Can I get a pre-production sample or sewout?

Absolutely... any digitized file goes through a sewout process.

We can do the actual Embroidery on a piece of fabric, have it scanned and emailed to you. If you prefer we can do an actual sample using your goods. There is no charge to have your logo sewn until its final approval. Once it has been approved and you still want to make certain changes, there is a $ 3.00 charge for every time you make changes to it and a new sewout is required.

What is the normal turn around time for my job?

Regular turnaround time is 5 to 7 business days. For larger quantities we ask you to please contact your account representative and give your order details and a production time will be given to you based on our schedule and job load.

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SHIIPING FAQ's:

Can you use my UPS/FEDEX account to ship my order?

Yes we can use your account for shipping purposes. Please provide that information when submitting your Purchase Order.

Can you provide a shipping estimate?

Unfortunately due to the variety of items, weights, packing options, it is very hard for us to figure out the final cost on shipping. Please contact your wholesaler / supplier and ask to be given a box count and weight. Once you have that information you can use UPS/FEDEX online tools to figure the cost on your own.

For bigger shipments, we can get some quotes for you from our preferred transportation companies. Please give our shipping department a call or email details to: shipping@excelscreenprinting.com.

Can I get a tracking number?

If you have provided - or if we have your email in our records - you will receive via email a notification that your order has shipped. This email will have a tracking number. If you are picking up your order, our shipping deptartment will send you an email or will notify you via phone that your order is ready for pick up.

If your order is being messengered to its final destination, you will be notified by our shipping dept. Please understand that most messenger services do not provide tracking numbers. If you need a POD (proof of delivery) please contact our shipping dept.

If you order is being sent via truck, you will be provided a PRO number and a phone number that you can call to get status.

PLEASE NOTE....
Any changes made after your PO has been received will need to be made in writing. Please email our order entry department with an updated ship to address. Please call us to confirm. We do not accept changes via phone calls unless it is absolutely impossible for you to sent a written request.